The Voluntary, Community, and Social Enterprise sector (VCSE) is a major contributor of health services in a marketplace that is becoming increasingly reliant on providers being able to evidence the delivery of high quality outcomes.
Quality For Health, developed by VAC in partnership with the Calderdale Clinical Commissioning Group was launched in 2015. It is a quality assurance system to support our sector to demonstrate the difference it is making to service users through the delivery of high quality health services. It achieves this through a rigorous external assessment. The system has three levels designed to support organisations – from small community based groups to larger established organisations.
Quality For Health measures outcomes based evidence across nine quality areas supported by a range of measurable indicators:
- Service user experience
- Safety and safeguarding
- Health promotion
- Equality and diversity
- Leadership and management
- Outcomes and impact
Following a rigorous external evaluation by Leeds Beckett University, we have reviewed and revised the system and have now launched the 2nd edition of Quality For Health.
The 2nd edition has kept its links to national strategic and operational priorities. The quality areas outlined above link to the three pillars of quality delivery, Patient Experience, Patient Safety, and Effectiveness, as identified in the NHS Five Year Forward View (October 2014). The system also meets the requirements the five key questions posed by the Care Quality Commission (CQC), linking to their key lines of enquiry, as detailed below.
- Safe – Is it safe, protecting people from abuse and avoidable harm?
- Effective – Is it effective, with care, treatment, and support achieving good outcomes, promoting good quality of life, and being evidence-based wherever possible?
- Caring – Is it caring, with staff involving people and treating them with compassion, kindness, dignity and respect?
- Responsive – By responsive, we meant that services are organised so that they meet people’s needs
- Well-led – By well led we mean that the leadership, management and governance of the organisations assures the delivery of high-quality person-centred care, supports learning and innovation and promotes an open and fair culture.
The indicators are also cross referenced to the NHS contract documents; Service Conditions and General Conditions