Quality For Health has three levels. These are designed to support the growth and development of an organisation. The levels provide a framework within which organisations can develop depending on their size, delivery and vision for the future. For organisations wishing to work through the levels each level will build on the one before.
You can enter at any level and there is no requirement to progress through the levels.
Foundation Level – covers the necessary foundations for any VCSE organisation delivering health services. This level supports small organisations that are primarily volunteer led to establish structures and processes whilst developing person centred approaches to delivery. The indicators for this level are fewer and are provided separately.
Level 1 – This level builds upon the Foundation Level and embeds person centred approaches across the organisation. Organisational structures, policies and procedures are established and these support the development and delivery of outcome focused health delivery.
Level 2 – This is most suitable for organisations that deliver a number of health services for a range of service user cohorts. Organisations will be required to demonstrate impact, leadership, partnership working and innovation in the development and delivery of person centred services. Organisations will have robust organisational structures and processes that are reviewed throughout the organisation. This level also requires evidence of supporting and/or mentoring other providers.
To get registered with Quality For Health please contact your local provider, details can be found on the contacts page.
Once you have identified the level you wish to work at, and completed the registration process, you will receive the resources you need to get started. The resources can be provided as printed version in a folder or in an electronic format on a data stick, you make the choice. You will also receive your log-in details for our secure evidence portal.
Please note that all evidence submitted (uploaded to the online portal or in hard copy) must not contain information that would identify service users.
As part of the registration you will commit to completing the process within 1 calendar year. Failure to complete may incur a re-registration fee in order to complete the process through assessment.
For groups in Calderdale only, you will also be agreeing to have your service Mystery Shopped. You will receive a report providing feedback on the Mystery Shopping process which may be used for evidence toward Quality For Health.
The workpack you will receive contains extensive guidance to help you gather your evidence and prepare for your assessment.
Our support page explains how you can access further support.
Once the evidence gathering process is completed you can register for assessment. Your assessor will allocated, who will review your evidence and work with you to arrange the assessment visit. At the end of the assessment process a written report together with a quality improvement plan will be provided and if successful; your organisation will hold the Quality For Health mark for two years before under-going a review process.