Brogues.  Stilettos.  Ankle boots.  Trainers.  We wear a pair of shoes near enough every day

What could an American photographer from Bangs, Ohio teach us about quality service delivery?

With globetrotters temporarily grounded the World over, it is inevitable that their Wanderlust is continually growing. A mini break to a European City. A sun-soaked holiday by the pool. A thrill-filled week in an American theme park. All a plane ride away.

No matter if you are a die-hard fan with every season’s kit hanging in your wardrobe, a fair-weather supporter when we wait for it to come home in the World Cup, or someone who can’t abide anything about it, we all know the principles of football.

We would hazard a guess that Elton would never play a global concert on an untuned piano or that Prince would have played the solo in Purple Rain without tuning his guitar first.

Translating to “golden joinery”, Kintsugi (金継ぎ) is the Japanese technique of repairing broken pottery with golden lacquer.

The phrase ‘bump the lamp’ may not be one you are familiar with.
Especially not in relation to quality service delivery. But it is.