As a philosophy, Kintsugi treats repair as part of something’s history, rather than as something that needs to be forgotten; it restrengthens the object. Quality assurance could also be viewed as a similar process, identifying gaps or areas of improvement that can be strengthened.
When undertaking a quality assurance framework like Quality 4 Health + Wellbeing, it may highlight areas of your service delivery that require review or implementation. Finding areas for improvement does not diminish the hard work and impact you have on your service users and communities by any means. It offers an opportunity for organisational Kintsugi.
Like Kintsugi, working towards a quality assurance accreditation should offer you a ‘golden lacquer’ solution for positive changes in your organisation. It is not about hiding the gaps in your service delivery but identifying them, implementing new processes and celebrating how far you have come on your Quality 4 Health + Wellbeing journey; embrace your organisational Kintsugi with pride!
